Overview
YinHao Houseware supplies houseware products on a wholesale and made-to-order basis. To keep our prices competitive for buyers worldwide, all orders are produced and packed against confirmed specifications, and this policy applies uniformly to every order placed on yjyinhao.com.
Returns & Refunds
- All orders are produced to order and are non-returnable, except in cases of defective items or shipments that do not conform to confirmed specifications.
- If your shipment arrives damaged, defective, or not matching the agreed specs, notify us within 7 days of receipt with clear photos of the items and packaging.
- Once a valid claim is confirmed, we will arrange a replacement, credit, or refund as appropriate — at our cost, including shipping.
- Approved refunds are issued to your original payment method (PayPal) within 5–7 business days.
Shipping Damage
- Inspect your package upon arrival. For visibly damaged packages, note the damage with the carrier before signing.
- Concealed damage must be reported within 7 days of delivery with photos. Claims filed after this window may not be accepted by the carrier.
Non-Refundable Situations
- Items without defects that simply are no longer needed or ordered by mistake
- Custom-engraved, private-label (OEM), or personalized products without quality issues
- Claims filed after 7 days of delivery, or without prior authorization
Order Cancellations & Changes
- Orders can be cancelled or modified free of charge before production begins — typically within 24 hours of ordering.
- Once production or packing has started, cancellation may incur costs for materials and work already completed.
Contact Us
For any return, refund, or claim questions, email nicholas@yinhaohouseware.com with your order number and photos. We respond within 24 hours.
Last updated: September 2026